Briiv
Using 90% natural and renewable materials, Briiv is a high performance smart air filter creating safe, clean homes through the power of plants. Three Create (Briiv owners) discovered firmware update limitations with their initial implementation. In addition they were receiving high volumes of support requests by users failing to access their deices due to the complicated device set up process.
Faced with an expensive return to base recall programme to address their firmware upgrade problem, Three Create required a software integration solution. They were unable to resolve a solution with original development vender (deterioration of relationship) and were left with no means to adapt or modify their existing interface. They wanted to learn from past mistakes and work with a local supplier to find a suitable solution.
Understanding the problem to be solved
Technical compatibility issue around deploying a firmware upgrade within extremely limited proprietary hardware and code base.
Making it easier to connect to a Briiv device and establish a wifi connection for both android and iOS.
Allowing future firmware upgrades.
How to identify model and firmware installed.
Retaining the clean, brand values within the experience.
ProcessDefining technical firmware solution to assess what options are available for the functional design.
Iterating solutions within the limitations of the hardware and onboard software.
Working as a team
Directly with front end developer to resolve an end to end solution that fits the technical limitations.
Working with client to reach a suitable end result.
Reliant on backend developer to resolve technical solution inline with user experience.
User needs
A simple way to connect to their Briiv devices.
To be able to give each of their devices a meaningful name for identification.
To schedule run times and fan speeds.
To update firmware for new enhancements and functionality.
To monitor and be alerted to filter health and order replacements.
To remove their devices and account settings.
To find help and support easily.
Challenges faced
Hardware limitations.
Software limitations.
Stability and responsive limitations.
Compromised UX flow based on above.